Hey folks, just got notified to update my Catalyst for my ATI Radeon HD5700 series so I did (Version 12.4 Dated 4/29/2012). Interesting problem popped up right afterwards. My card is attached to my flat screen TV (I'm using the PC as a media center) via an HDMI cable. When I turn my TV off for the night and back on again in the morning, I have no audio from the PC over the HDMI cable! The audio properties show the HDMI cable to be unplugged but clearly it's not since I'm reading it on the screen. If I unplug and plug the HDMI cable back in, voila! Sound is back. I have to re-seat the cable for this to recover, I've tried disabling and enabling the device, defaulting to external speakers via RCA cables into the motherboard etc....cable has to be unplugged and plugged back in again. It's not the flat screen, I tried using different HDMI ports on it (I've got 3) and my PS3 and whatnot run just fine with all 3 ports. It's not the Radeon hardware, the video and sound work just fine after re-seating the cable. The problem started immediately after your last driver update so I'm quite sure that's where the problem lies. I believe it's some kind of "sleep" issue?? In another words, for some reason when the external HDMI receiver powers off, Catalyst now treats that as "unplugged" and only the audio cannot recover properly when the device powers back on. Take a peek please and let me know what you find.
I just did a system restore to 4/24, prior to the installation of the new 12.4 driver, on my Windows 7 x64 system. With the previous version of Catalyst, the problem with the HDMI audio dying after the flat screen panel is turned off has disappeared. It's definitely the new driver.
I've experienced the same problem. I'm going to try the fix TheyDroppedMe suggested = "Disable the "AMD External Events Utility" in services.msc"
I'm thinking it should be a pretty simple fix.
I am having the same issue, specifically it's when Windows goes into the "sleep" mode to stop transmitting data to the monitor that this issue arises. I notice immediately because I almost always have music playing and it switches over to the only remaining output which is my headset. No other measure aside from downgrading will resolve this problem aside from unplugging and plugging the HDMI cable back in (which is quite a pain if you are setup to not mess with the back of any of your equipment)
Completely analogous to the problem. I have a graphics card HD6870. Updated driver to version 12.4. After updating, when the monitor goes into power saving mode (the monitor with speakers, connected by HDMI), lost the sound on the monitor (in the Manage Audio Device - Sound - says that the device is AMD HDMI Output is not connected). After rebooting, the monitor sound is restored, until such time as the monitor will not go back into sleep mode.
Windows 7 x64 - HD6870 - running via HDMI
I was gonna post the same issue here
Windows 7 Ultimate 64 bits English
I have a Sony Bravia 46'' tv
Since i've put the 12.4 driver, i've bin having the issue where the HDMI audio would be offline in my list.
I'm using 2x Radeon 5770 in crossfire
The only way to make the sound apear is to unplug the HDMI cable and plug it back in, or just activate or deactivate the crossfire, since it allow the card to look again for connection and then the card figure out that theres an audio channel
Then if i would change my tv input to something else than the HDMI-CPU connection, minutes later it would go offline, or if i would switch back to the HDMI-CPU input, it would go immediatly offline. Then i would have to do the hole thing again...
I wasn't sur it was the issue since i,ve done a bunch of change, so i've done a clean install of Windows 7, then Windows did it's automatic updates and installed their driver for the ATI, after rebooting, everything was still working.
I've installed 12.4, immediatly after that, i ran in the same issue
So i've reinstalled Windows 7 again and installed back 12.2 and i'm ok
(I'd rather have a cleaned installed than downgrading drivers)
I know in the installation package, theres something named HDMI something and the version is a bit different, minor change in the number. Perhaps they did tried to put the HDMI sound connection offline when your TV is not oppened or not on the CPU-HDMI input, so for those that had the HDMI audio by default would immediatly switch back to the next audio connection avaible so that you always get a channel ready
...in 12.2 we don't have the issue because the HDMI audio channel is always on even though it's not connected to the right input...so if you have it as the default audio, you won,t hear anything while it's not connected...and you'll have to change your audio output to your cpu speaker for exemple...
It's a good idea but i think they need to work on that....even better because K-Lite is doiing the same if the HDMI output is not there, it's gonna go back to the default channel....then if you open K-Lite with your HDMI channel ready, your HDMI default is automaticly back....
Thanks, stopping that service worked for me.
Graphics Card: Radeon HD 6670
Monitor: Dell Ultrasharp U2212HM (second monitor on system)
Output: HDMI (using a HDMI to DVI cable)
Problem. Once my computer went to sleep and was awoken, the U2212HM had a blue garbled screen.
Only way to fix it would be to unplug the HDMI cable from the graphics card and reinsert, disable the monitor and re-enable it, or something similar.
Stopping the service fixed the problem. Starting the service brought the problem back. So that is the cause.
Also failed for me.
Further description of problem:
With dual monitors and the start bar moved over to the other one so I have continuous view, I see that the sound turns off when I turn the HDMI monitor/TV back on. It still detects and attempts to use the sound channel when the monitor is turned off, but the moment I turn it back on...
It appears the developers don't actually read their own forum? At any rate, I just opened a Help Desk ticket with all this info to prod them a bit. I keep getting prompted to update my driver to 12.4 and I just can't with this bug in place. Has to be fixed. I'll update you once they've responded to the ticket.
This bug is driving me nuts! It has wasted so much of my time already. I didn't think anything of it when the software told me there was a new update. Go ahead and update to get the latest and greatest. Now I constantly have to unplug and plug my hdmi cable to get audio going. Sometimes that doesn't even work and I have to reboot my computer.
I've tried disabling the service mentioned above. Did not work for me. I've also tried uninstalling the audio driver and installing the audio driver from a previous version like 12.2 or 12.3 and that did not work. Also they forgot to update the registry key telling their own software that it has been updated to 12.4 so now their software still thinks it's 12.3 and will keep thinking it needs to update.
What a mess.
Let me tell you, this is really frustrating. They closed the ticket and told me to call their 800 number or send an email to tech support.....grrrrrrrr. Forwarded the closed ticket email to their tech support email. Eventually this will get fixed...if I have to drive to their building and knock on the door, it will get fixed.
Totally frustrating until I found this forum! A bit of a relief to know I am not the only one. Like everybody I jumped on the prompt to update and then tried everything everybody here has tried when I kept loosing my audio when switching HDMI inputs on my TV between the HD cable box and my XPS HT PC. The video card is the Radeon HD 6700 and the ONLY way I could fix it was to do a system restore prior to the update to 12.4. AMD appears to be clueless about the issue, so maybe if enough of us rant here and keep contacting them they will get on it and fix the bug.
I'm having this problem too on Windows 7 64 bit, HD 6950 graphic card.
another odd thing, when I update or even completely uninstall and reinstall to version 12.4, in the Control Center under Information it says Catalyst version 12.3.
Whenever my monitor turns off for an extended period of time, turning it back in resuilts in loss of audio, saying the HDMI audio isn't plugged in. I've been fixing this by putting my computer into sleep mode and then waking it back up whenever the problem occurs.
After installing the driver update 12.4 in my HTPC I started having the same issues.
I though that turning off the TV was getting the HDMI audio disabled.
So, I connected to the HTPC with Remote Desktop.
I turned OFF the TV, and I could see that the HDMI audio was still enabled,
But, when I turned ON the TV, the HDMI audio got disabled.
I did a rollback of the HDMI audio driver to the previous version, but the problem stayed the same.
Then I did a rollback of the display driver to the previous version, and that fixed the issue.
The updated display driver is probably resetting the HDMI audio when it start receiving a HDMI signal.
Same issue here. I tried to deal with it for as long as possible but I finally just rolled back to 12.3. One less annoying way to get the sound back is to log out and then back in. It's a lot more simple than unplugging the HDMI. Still, this bug is a huge oversight and looks like there is absolutely no customer service.
For anyone that uses a dvb-s2 tuner you might have realised that the channel 4hd blockiness problem has been fixed with version 12.4,but as you all say they have ballocksed up the sound.I just hope when they do fetch out a new driver update they don't break the channel 4hd again.
Greetings, fellow travelers!
I hereby confirm that this issue remains. I'm having a simple (entry-level) ATI Radeon HD graphics card, and I noticed this lately. I had my computer to sleep (I'm eco-thinking and do that whenever I'm not on it), and after I woke it up, the HDMI showed video on my television, yet no audio. As I checked devices, it said that HDMI audio was not connected. Weird. This thing people suggest about pulling/reattaching the HDMI cable. Well, I suppose that works. However, I had another approach. I put the computer to sleep one more time, and then woke it straight back up. Now HDMI came up as connected. I had made sure my television was turned on by the time I woke up the computer. Not that it should matter, yet I did. Well, I'm now trying the approach with disabling the AMD External Events. Will get back to you with results.
And hey, AMD/ATI, get on this, will you?
Same issue here...
I found info on the 12.6 Beta, which claims to have fixed the problem:
Haven't tried it yet!
ok i have a different problem after installing 12.4 a very annoying thing. you see when i had 12.3 my graphics ingame where normal no stripes on screen or anything wierd. Now the problem poped-up in update 12.4 some games showing difficulty in graphics example c&c3 and diablo 3 before i installed 12.4 those two where running great no problems after it c&c3 has ingame graphic failures like the mape shows little black triangles allover diablo 3 has black stripes, spots that turn black or blue. Can someone tell me whats going on. i have
ATI Radeon HD 4300/4500 series
chipname ATI display adapter (0x954F)
DAC-type: internal DAC (400MHz)
total memory: 1912 MB
resolution: 1024 x768 (32bit) (60 hz)
Processor: AMD athlon 7750 dual- core processor
RAM: 4.00 GB
can somebody help me with this isseu
Same here, I have two 5450s and two PCs with 4290s on integrated to the mainboard/GPUs. Every system I updated to 12.4, same issue with my 70in Sharp and my Vizio 47in and Vizio 32in, any monitor connected to HDMI seems to have the qurik. If I override the EDIDE defaults and force a given monitor to initialize, this does reset the audio, but it is a PITA to do it every time. I am also in IT architecture/engineering, and have worked as a developer off and on over the years, so I figured I would post this issue in the developer forum? Nothing but silence, in fact, I was encouraged to not post this type of issue in the developer forum? WTF? Kind of ticks me off actually, this issue been well documented here and in the ASUS forums given the integrated 4290 GPU on AMD processor based systems. It almost seems like ATI is ignoring the issue since we all have (older generation) video adapters. Oh, and I run Windows 7 64bit as well. Cheers
Cheers, my fellow companions. Now, let me get you up to speed on this. After first encountering the issue, I found this thread and tried the approaches involving disabling AMD External Events (under 'services.msc'), yet it was to no luck. What solved the issues straight up was installing the 12.6 BETA, which is linked above in this thread. So, that's the simplest thing to do. I usually lean a bit weak towards BETA releases, yet I haven't found a single problem with this one.
i have just purchased ATI HD RADEON 6770 and ccc updates has stacked to 11.11 .. though 12.4 is available
pls advice what can i do ?? any fix available ?
i changed my graphic card due to late start up of WIN 7 64 BIT system with black screen with cursor .
seems though the new card did not fix my problem
thanks in advance
Same for me, updated to 12.6, and it seems fine, issue seemed
resolved, however, shortly after the update, the problem returned. If
boot up my system and the HD TVs are connected (via HDMI), all is fine, but if
I change either of the HD TVs to some other mode, say normal TV, Xbox360, DLNA,
etc., and then return to computer monitor mode at some point, I sometimes lose
the audio. If I turn off one of the two HD TVs and turn it back on, I
almost always lose audio but not video. So as far as I am concerned, the
issue still exists. I don't recall 12.2 or 12.3 ever doing this.
I have a Visio E320VL (VIZ0067) and a Sharp Aquos (SHP105B)
connected to two ATI HD 5450s, one per HDTV, but the issue also happens with
the onboard 4290 as well, for the system in question. The only solution I
have found is to go into the Catalyst Manager, and force the given TV to be
reinitialized via the HDTV EDID override option, this seems to cause Windows 7
64 bit (well, the Catalyst driver) to rediscover the HDTV completely, and thus
restores the audio connection, what is odd is the video connection never fails
to respond, but ATI must understand the specifics of this better than I.
I only sometimes get the dialog popup that says I that I am using a DVI-to-HDMI
connection, which is bull, everything is straight HDMI from video adapter to
each HDTV. But this maybe a clue as to what is going on?
If you've got a Catalyst specific question, try posting it in the Catalyst forum here: http://forums.amd.com/game/categories.cfm?catid=428&entercat=y
You'll probably get a faster reply on the Catalyst forum than here on the software developer forums.
If you've got a Catalyst bug, you can file a report here:
Also, you can contact AMD support either by email (http://emailcustomercare.amd.com/) or by phone (http://support.amd.com/us/contacts/Pages/global-technical-support.aspx)
Hi I'm having same problem as all forums,loose sound when powering off/on without able to reconnct without removing HDMI cable. I noticed that some have had success with the 12.6 beta, problem for me is that its for HD series 5000 and up. I have HD serie 4300/4500, whats best for me to try? Below is the driver version, What version should I be using?
If you try the 12.7 beta version and the bug is still there, will you please report the issue here: http://www.amdsurveys.com/se.ashx?s=5A1E27D20B2F3EC4
Also, you can post to this thread on the forums & I'll follow up with some folks internally!
I'm sorry about the bug! And thank you very much for letting me know.
i want to ask you guys if you encounter seem problem to me every thing it ok until i update the new catalyst 12.6 the problem is the output of the HDMI sound is distorted. It sounds tinny, sometime there is a humming noise whenever the sound plays and it happen constantly if i set the screen in HD resolution i rollback to cat 12.1 and still have the seem problem !!! please if there a solution help me T_T .
sorry if there is mistakes in typing cuz English its not my first language .
Greetings / Mohammad .
i forget XFX 7970 CORE EDITION
I still experience the issue off and on, with 12.6 beta on, it is a bit better than 12.4 release, but it still happens. Expecially if I boot the PC and the TV is off when the OS (Windows 7 64bit) is coming up, 12.4 would consistently never enable the audio if I turned the TV at some point after boot up. Windows finds the TV if I turn it on consistenly, but sometimes the audio does not activate on 12.6 and later, I would say about 35% of the time now. I have changed HDMI cables, changed PCs to test, etc., this is not hardware related. Sometimes even now the issue happens when I change the TV from desktop HDMI connection to something else, say cable TV, then back to desktop HDMI, the audio has dropped out, the amount of time for the switch does not seem to be an issue. This happens with different TVs, I have Sharp Aquous and Vizio models, and I had never saw this issue with Windows XP (older version of Catalyst, I think 11.x range) or Catalyst 12.2/.3. When the audio drops, maybe 10% of the time, I get the pop-up dialog that says that my HDMI connection is through a DVI connection, so no audio support is possible, that is bull of course.
I'm really sorry to hear that you are having problems with the Catalyst drivers.
Have you reported the issues with the Catalyst 12.6 driver here: http://www.amdsurveys.com/se.ashx?s=5A1E27D20B2F3EC4
These reports go to AMD's Catalyst driver team. I can't tell you how much we appreciate your time & effort in bug reporting!
This bug is present now on windows 8
was fixed in windows 7.
I have reported it here already :
Hey guys 12.3 is the only driver WITHOUT HDMI audio issues, some people have sorted it with 12.6 BETA. The problem is with 2D applications such as movies etc yet while gaming their is no audio issue even in latest 12.8. I've submitted a quick fix to AMD tech support and its tested in all driver versions and works including 12.8 and here it is.
Playing a game their is no need to do this, but if you want to listen to music watch internet video or watch movies follow these steps.
Open catalyst control centre
Click on my digital flat panels
Click on LCD Overdrive
Tick Enable LCD Overdrive then click apply
Reverse this procedure so untick LCD Overdrive and apply again.
That's it your audio will be working even on 12.8.
Please note you need to do this every time you turn on your computer if you want to watch vidoes music etc. Hopefully AMD will resolve this issue sooner than later.
I built my htpc in april so I had the 12.4 installed standard on my A6-3500.
Had the issue from day one when I connect via remote desktop to start my music in the living room.
It works like it should for 5 minutes, then the HDMI audio goes to "not plugged in"
Touching my wireless keyboard solves this but it is really irritating.
I rolled back to the 12.3 drivers, but I still have this.
Is uninstalling, rebooting and installing enough? Or do I need to driver clean / format or something?
Isn't there a way around this? Create a small tool that re-activates the hdmi audio each xxx minutes?
The problem is not found in version 12.10 and I think it started to disappear from 12.8 and up, I wonder why it's found in 12.11 beta, maybe because it's a beta version. however it offers an incredible performance gains but as you see with a price of being unstable, hope AMD fixes this soon
I'm not sure where to put this comment, but I have tried all of the solutions proposed on this forum and I still have no sound. I lost sound exactly after the AMD update to what they are calling 12.4 on this forum, was installed. The update that seems to be called 9.961 in my device manager, a beta, did not solve the problem, neither did rolling back my drivers for display or sound. Another problem which may be related, a Windows prompt informed me that "kbdb.exe has stopped working" occurred at the same time. I did find a fix for this online, by uninstalling an AMD Catalyst component. Perhaps the two issues are related. I have tried all the combinations that I can think of of rolled back drivers, kbdb, catalyst betas and other solutions proposed here. No Sound.
I expect a lot more from AMD. I have lots of equipment here made useless by a simple patch, which had profound and preventable consequences.
I am running 64 bit Win 7 on a Sanyo HDTV, a 4600 series card.
Could someone at AMD please give me a fix to this problem? If this is not fixed very soon I will be getting a new video card and it will not be an AMD.
Have you tried to install the newest Catalyst 13.1? If not, then please do it. I'm not sure wether it'll resolve your problem with HDMI sound or not, but I think you'd give it a try. Also, I'd like to suggest you to use the Driver Sweeper utility (http://www.guru3d.com/content_page/guru3d_driver_sweeper.html) they way described in the URL. If 13.1 won't help, well, then, I suppose, you'd install any pre-12.4 Catalyst (for example 12.3). Good luck .
here is the hotfix
worked just fine on my pc
I was having the exact same problem after the most recent update for catalyst. I tried downloading older versions and tried all available hot fixes and nothing worked. I actually found out that somehow the device muted itself. I went into my playback devices and checked the properties of the HDMI output device and saw it was muted under the levels tab. Not sure how it happened but it fixed it.